Users of Google Adwords who access their account with Internet Explorer may encounter an error when clicking on the Billing tab. The message appearing on the screen reads “Error: Possible problem with your *gwt.xml module file. The compile time user agent value IE 8 does not match the run time user agent value IE 9.” If you experience this error when using Adwords there are steps you can take to temporarily fix the problem.
Clear Cache and Cookies
Open the Internet Explorer web browser and click on the “Tools” drop-down menu. Scroll down to the bottom and click “Internet Options.” Go to the “General” tab and find the section for Browsing history. This is found in the middle of the window. Click on the “Delete” button to view browsing history options. Verify that you have a check in the box for “Temporary Internet Files” and Cookies.” Click on the “Delete” button to close the browsing history window. Close and then reopen the browser and try to access the Billing tab in Google Adwords.
Set Security Options
Open Internet Explorer and click the “Tools” drop-down menu. Select “Internet Options” at the bottom to view the Internet Options window. Go to the “Advanced” tab and then scroll down to the section for Security. Put a check in the box for “Use SSL 2.0,” “Use SSL 3.0 and “Use TLS 1.0” Click “Apply” to save your changes and click the “OK” button to close the window. Close and then reopen browser and try to access the Billing tab in Adwords.
Install a different browser that you can use to access the Billing tab until Google updates Adwords. You can install Mozilla Firefox, Google Chrome and others that are available. Currently, representatives from Google suggest to install and use Google Chrome as this issue does occur with this browser. Google offers no timetable to when the problem with the Billing tab in Adwords will be corrected but engineers are working to find a fix to this issue.
Changes to your Internet Explorer browser are made from the Internet Options window. You can access this window from inside and outside of the web browser.
Another way for you to access the Internet Options window is to click on the “Start” button and type in “Internet Options” into the Windows 7 search box. Select “Internet Options” from the list of results appearing in the search window.