Users of Google Adwords who access their account with Internet Explorer may encounter an error when clicking on the Billing tab. The message appearing on the screen reads “Error: Possible problem with your *gwt.xml module file. The compile time user agent value IE 8 does not match the run time user agent value IE 9.” If you experience this error when using Adwords there are steps you can take to temporarily fix the problem.
Clear Cache and Cookies
Open the Internet Explorer web browser and click on the “Tools” drop-down menu. Scroll down to the bottom and click “Internet Options.” Go to the “General” tab and find the section for Browsing history. This is found in the middle of the window. Click on the “Delete” button to view browsing history options. Verify that you have a check in the box for “Temporary Internet Files” and Cookies.” Click on the “Delete” button to close the browsing history window. Close and then reopen the browser and try to access the Billing tab in Google Adwords.